Mission
To make business paper purchasing personal, reliable and easy enough that customers never have to think about it twice.
Company
Paper is the product. People are the difference.
Dunder Mifflin is a mid-sized paper and office-supply company serving businesses across the Northeast. The Scranton branch competes on personal service, local accountability and knowing a customer well enough to solve the problem before it becomes a meeting.
From paper company to office institution
Dunder Mifflin was founded in 1949 by Robert Dunder and Robert Mifflin and grew as a regional supplier of paper and office products across the Northeast. The company built its business before online ordering, national big-box chains and automated procurement became the default. That history shaped its strongest competitive advantage: local salespeople with direct customer relationships. The Scranton branch became one of the company’s most resilient offices, surviving consolidation pressure, corporate restructures, new ownership and more than one ambitious management initiative. Through it all, the proposition stayed remarkably consistent: reliable paper, delivered by people who know who you are.
Purpose
Mission & Vision
Vision
Vision: To remain the paper company customers call because a real person answers, understands the account and gets the order moving.
A few facts worth filing
Explore the people, products and services featured in this demo.
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people in our Scranton team directory
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services for business customers
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business supply solutions
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products in our paper catalogue
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projects from the Dunder Mifflin story
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events in our branch calendar
Meet the Scranton team
Sales, accounting, customer service and management — all within one very well-documented office.
Part of a very specific business ecosystem
Suppliers, customers, neighbours and local institutions that intersect with Dunder Mifflin’s business.
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Customers and business relationships
A selection of organisations and accounts connected to Dunder Mifflin across the series.
Blue Cross of Pennsylvania
HarperCollins
Lackawanna County
Prestige Postal Company
Apex Technology
White Pages
Ban’s Pet Grooming
Hammermill Paper
Vance Refrigeration
Prince Family Paper
Scranton Business Park
Michael Scott Paper Company
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Recognition, awards and things we count
Some formal, some internal, all very Dunder Mifflin.
Top-performing Scranton sales team — repeatedly competitive within the Northeast region
Michael Scott — former company salesman and longtime Scranton Regional Manager
Dwight Schrute — consistently one of Dunder Mifflin’s strongest sales performers
The Dundies — annual Scranton employee awards, categories subject to management discretion
Golden Ticket promotion — converted a major discount risk into expanded Blue Cross business
Local Ad project — Scranton-produced commercial built around the company’s people-first identity
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